Frequently Asked Questions
Most Frequently Asked Questions?
FAQ: The list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.
What do I need to get started?
Before you can get started as an EDI-compliant vendor you need to GS1 Company Prefix, but it’s best you consult an EDI specialist before signing up for an annual block of UPC numbers to use for your EDI product.
Where are you located?
We are proudly located in Los Angeles County, but we partner up with clients worldwide.
When are you available?
Our normal business hours are from 9 am to 5 pm Monday to Friday, Closed Saturdays and Sundays. If you ever have a question outside of these hours, don’t hesitate to reach out!
Do you EDI support 3rd party warehouses?
Simply yes, from sending them VICS packing instructions, Price Tickets, Carton Contents Labels, GS1-UCC128 Labels, BOL, and more as needed.
What are your rates?
Rates vary based on usage and support services for 24/7/365 coverage.
How quickly can I start using your services?
Most accounts are active, with EDI trading partners 1 to 2 business days after the setup and testing.
Is there a limit to how many trading partners you can receive EDI?
There is no limit or additional cost for EDI document delivery to multiple people via email.
How often can I make changes to my account?
You can make unlimited changes to your account by contacting the accounting department or sales representative.
Is privacy important to you and will my and my client’s information be protected?
Yes, our EDI Services takes privacy very seriously. All employees sign a confidentiality agreement that remains in effect indefinitely. Our support center utilizes the highest data encryption and firewall technologies to ensure the integrity and security of our network. We employ the highest standard of customer data and information protection. Our clients can rest assured that information is safe and secure.
Why do I need to outsource my EDI when I already have an office assistant?
The EDI hotline is a full-service 24/7 support center with highly trained EDI specialists; we are always available. We don’t take vacations, sick days, or maternity leave and we are more affordable than the cost of having a full-time employee. Technically, if you have an EDI trading partner(s), you are a 24/7 business, and often the best opportunities come during off times. Why miss important documents just because you or your assistant are tied to doing what you do best to run your business successfully? In today’s business environment, immediate customer support & service has become the standard.
How will I receive my EDI documents?
We deliver your documents and reports in PDF files via email, we also can print and send them to you via UPS/FedEx or a private carrier. Based on your account setup, you can have different options for different types of document delivery.